We understand that ordering over the Internet can be tricky, and would like you to feel free to try our new and unusual yarns with the confidence of knowing that you can return something if it really isn't what you expected.

At the same time, we are a small business and returns can be quite costly. In order to continue to keep our prices as low as possible, we have developed the following return policy:

• Returns are for store credit or exchange only and must be postmarked within 10 days of receipt.  We cannot accept returns for extra yarn that is left over from your project.

• Items must be returned in the condition in which they were received, with labels intact.

• A $5 shipping charge will be charged if the original order qualified for free shipping.

• Each customer can have up to three returns.  After three returns, there is a 20% restocking fee. 

Returns cannot be accepted for:

• Skeins that have been wound.

• Special orders.

• Sale items:  items that have "SALE" in the description, or are purchased at a discount of more than 15%.

Exceptions are made only in cases where we make recommendations and agree in advance to a different return policy.  We are always happy to provide assistance in selecting colors and fibers for a particular project, and in these cases we usually offer to accept a return without any additional charges.

Hanks Yarn and Fiber
4127 NW 16th Blvd.
Gainesville, Florida 32605
352.338.7222